Who is this course aimed at?

Staff with responsibility for making sales over the telephone.  It can be integrated into a staff induction programme if required.  Contact us for more information on this.

Prerequisites

None.

Course content

Preparing for telesales
Preparing the workspace
Preparing to write telesales scripts

Writing telesales scripts

Testing telesales scripts

Essentials of telesales
Communication essentials
Handling telesales calls

Roleplays

Prospecting
Generating telesales prospects
Interacting with prospects
Cold call strategies

Roleplays

Closing a sale
Closing sales over the telephone
Addressing telesales challenges
Maximising telesales performance

Roleplays