Who is this course aimed at?

Managers or people preparing for a management position who have responsibility for planning and directing meetings.

Prerequisites

None

Course content

Fundamentals of conducting meetings
The purpose of meetings
Benefits of a meeting
Understanding types of meetings
Identifying misconceptions about meetings
Planning meetings
Creating an effective objective
Scheduling a meeting
Preparing an agenda and taking minutes
Identifying types of minutes
Participating in meetings
Managing the flow of a meeting
Motivating a productive discussion
Keeping a conversation focused
Closing meetings
Closing a meeting
Evaluating a meeting's effectiveness
Taking an agreed-upon action
Distributing minutes

Managing meetings
The role of leaders
Meeting leaders
Understanding the role of a leader
Decisions and ideas
Steps for making decisions
Generating an option
Identifying the best option
Implementing an option
Eliminating groupthink
Negative effects of groupthink
Characteristics of groupthink
Preventing groupthink

Conflicts, climates, and difficult personalities
Resolving conflicts
Resolving conflicts in a meeting
Identifying difficult personality types
Meeting climates
Characteristics of a positive climate
Characteristics of a negative climate
Building a positive climate

Communicating as meeting leaders
Communicating clearly
Communicating clearly
Using effective language
Communicating assertively
Communication styles to avoid
Enhancing relationships with participants

Listening effectively and asking questions
Improving listening skills
Barriers to listening effectively
Steps to become an active listener
Asking effective questions
Types of questions

Communicating nonverbally
Nonverbal communication
Discussing nonverbal communication
Communicating through body positions
Communicating through voice qualities
Interpreting nonverbal communication