Who is this course aimed at?

Any staff involved in negotiations with internal and external customers. This course can be booked as an open course from our course schedule at our Bristol training premises, or we can provide this as an inhouse tailored course. Contact us on 01454 203430 for more details on this.

Prerequisites

None.

Course content

Establishing your terms of agreement
Understanding negotiation objectives
Understanding and establishing your requirements

Researching the other party
Information gathering
Estimation of the other party's requirements

Preparing for an agreement
Planning for an agreement
The negotiation environment

Conducting a negotiation
Understanding the negotiation process
Communicating during a negotiation
Challenging negotiation situations

Advanced negotiating tactics
Control in negotiations
Negotiation tactics
Negotiation ethics
 

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